Where is Vinegar Hill Music Theatre located?

Our address is 53 Old Post Rd, Arundel, ME 04046. We’re located right off of Route 1 in between Biddeford and Kennebunk.

How do I purchase tickets?

Online is the easiest way! Click on the “CALENDAR” tab, select the performance you’re interested in and the seats you’d like (if reserved seating), and enter in your payment info! We no longer have a physical box office, but if you run into any issues, please give us a call at 207-985-5552 and we can assist in your purchase.

What if I want to purchase tickets in person?

At this time we do not have a physical box office open, but if you give us a phone call, we’d be happy to help you purchase tickets over the phone!  We’re usually available M – F, 10am – 5pm at 207-985-5552.  If someone doesn’t answer, please leave a voicemail and we’ll get back to you ASAP!

If I purchase tickets from you in person, will I avoid the $6.50 processing fee?

Unfortunately, no. Our ticketing fees help cover the cost of our ticketing platform (which we use regardless of how the tickets are purchased) and the credit card processing fees that we are charged every time we accept a credit card payment. Additionally, there are the costs incurred through staffing the very kind person who assists you on the phone and/or in person.

Do I need to print my tickets?

Not necessarily! You’ll be sent a confirmation email after purchasing your ticket, containing a few different forms of tickets. There’s a PDF version you are more than welcome to print out or pull up on your phone upon arrival, as well as the option to add the tickets to your Apple or Google Wallet.  If you are unable to find your ticket before the show, we can look you up by the name of the ticket purchaser at the door. 

What’s your refund policy?

All ticket purchases are final and tickets may not be exchanged or refunded. It is your responsibility to make sure that you purchase tickets for the correct performance date, time, and location.

Can I transfer tickets?

You can! Once you purchase tickets, they are yours to do whatever you want with! As an extra layer of protection, you are more than welcome to call up our office and we can swap out the name of the ticket holder on the backend. We like to have an accurate email and phone number of the ticket holder in case we end up needing to communicate anything about the show. 

What’s with the “processing fee” increase on purchasing tickets? 

For the 2024 season, Vinegar Hill Music Theatre will be implementing a uniform ticketing fee of $6.50 per ticket, to better align with the actual costs that are incurred by the venue. We are committed to maintaining a diverse roster of shows at accessible price points, and this decision allows our venue the flexibility to continue to do so. Vinegar Hill is dedicated to serving our community by offering a variety of free live music events, as well as aiding in the fundraising efforts of local non-profits by hosting their events in our space. This increase will support Vinegar Hill Music Theatre’s mission in continuing to expand in offering more community-focused events than ever before. We thank you for your understanding and support in our efforts and hope to see you at a show soon.

How do I get in touch with someone?

Easy! Give our office a call Monday – Friday, 10am – 5pm at 207-985-5552 or send an email to info@vinhillmusic.com.

Are there age restrictions?

The majority of our shows are ALL AGES, and if the performer requests an age restriction, we’ll be sure to clearly mark that on the show’s landing page.

Do you serve alcohol?

We do! We have a full indoor and outdoor bar. We encourage ticket holders to show up two hours before the show to take full advantage of our outdoor patio area – enjoy a beverage and hang out with us!

What are your food options?

While we have no in-house food options, we will be (trying to) book a food truck for every performance on our calendar. To see the updated list of food trucks for the season, click on “FOOD TRUCKS” under the “CALENDAR” menu tab to see our full lineup. No outside food or beverage is allowed in the garden patio or venue. 

How does parking work?

Please park in our back lot and enter through the Old Post Rd entrance. Our front seashell lot is reserved for drop offs and handicap parking only. In the event of a full lot, parking attendants will direct traffic to our designated overflow parking areas.

Do you have handicap seats?

We do! We have 4 handicap seats with companion seats available for purchase for every show. If you need additional accommodations, please give us a call before the show at 207-985-5552.

Can I bring chairs to a GA standing show?

You cannot. No camping, folding, or beach chairs of any kind are permitted inside our building per fire codes. For our GA shows, we will have our balcony seating and some assorted cocktail tables and chairs available, first come, first serve. Once these seats are gone, they’re gone, so make sure to arrive early to make sure you secure your spot!  Again, those who require handicap accessible seating can contact us prior to the show.

How many seats in your venue?

250 seats (for a seated show). Our seats are removable, so we do our best to present a good mix of seated and standing shows.

What happens if a show is cancelled?

Tickets will automatically be refunded to the point of purchase.

What are your venue’s seating options?

We have three venue configurations depending on what the artist prefers. 

• Reserved Seated: 240 theatre seats with 10 cocktail table seats. We typically offer Premium and General seating options. Premium includes the first five rows (A-E), our five cocktail tables in the back (10 seats total), and our three balcony boxes (10 seats in each box = 30 seats total). General seating includes rows F – M. We also have ample patio seating in our garden bar (without a view of the stage).
• General Admission (GA) Seated: 240 theatre seats (including 30 in our balcony) with 10 cocktail table seats. All seats are first come, first serve. If you need additional handicap accommodations, please contact our office and we’re happy to assist.
• General Admission (GA) Standing: Red theatre seats are removed from the floor and the 30 seats are left in our balcony (unless otherwise specified). We also set up cocktail tables with bar stools to line the perimeter of the room (around 10). All seating options are first come, first serve, so if you would like to reserve a seat or table, please arrive when doors open. If you need additional handicap accommodations, please contact our office and we’re happy to assist.

What’s your re-entry policy?

Re-entry is allowed. Our ushers have a list of all ticket holders, we just ask that you show your ID upon re-entry.

What’s your smoking policy?

We have a designated smoking area, which our ushers will happily point out to you upon request. NO SMOKING is allowed in our front seashell parking lot.

Can I purchase a gift card?

You can! Gift cards can be purchased here and are good to use, forever.

Do you rent out your venue for private events?

We do! Vinegar Hill is the perfect venue for weddings, corporate events, reunions, fundraisers – you name it! You can find all the information about wedding rentals on our WEDDINGS tab and about private rental on our PRIVATE RENTALS tab.

I’m a band, can I play at your venue?

Maybe! Reach out to booking@vinhillmusic.com with the details and we’ll let you know!