FREQUENTLY ASKED QUESTIONS
Where is Vinegar Hill Music Theatre located?
We’re located at 53 Old Post Rd, Arundel, ME 04046. Right off of Route 1 in between Biddeford and Kennebunk.
How do I purchase tickets?
Online is the easiest way! Click on the “OUR EVENTS” tab, the performance you’re interested in, select the seats you’d like, and enter in your payment info! We no longer have a physical box office, but if you run into any issues, please give us a call at 207-985-5552 and we can assist in your purchase.
What if I want to purchase tickets in person?
At this time we do not have a physical box office open, but if you give us a phone call, we’d be happy to help you purchase tickets over the phone! We’re usually available M – F, 10am – 5pm, 207-985-5552, if someone doesn’t answer, please leave a voicemail and we’ll get back to you ASAP!
Do I need to print my tickets?
You do not! We’ll have a list of everyone’s names at the door, and whoever purchased the tickets will just need to show their ID to the person checking them in. Yay, earth!
What’s your refund policy?
All ticket purchases are final and tickets may not be exchanged or refunded. It is your responsibility to make sure that you purchase tickets for the correct performance date, time, and location.
Can I transfer tickets?
You can! Once you purchase tickets, they are yours to do whatever you want with! Since tickets are no longer physical, please be sure to give our office a call so we can switch the name on the ticket.
What’s with the “processing fee” increase on purchasing tickets?
For the 2024 season, Vinegar Hill Music Theatre will be implementing a uniform ticketing fee of $6.50 per ticket, to better align with the actual costs that are incurred by the venue. We are committed to maintaining a diverse roster of shows at accessible price points, and this decision allows our venue the flexibility to continue to do so. Vinegar Hill is dedicated to serving our community by offering a variety of free live music events, as well as aiding in the fundraising efforts of local non-profits by hosting their events in our space. This increase will support Vinegar Hill Music Theatre’s mission in continuing to expand in offering more community-focused events than ever before. We thank you for your understanding and support in our efforts and hope to see you at a show soon.
How do I get in touch with someone?
Are there age restrictions?
The majority of our shows are ALL AGES, and if the performer requests an age restriction, we’ll be sure to clearly mark that on the show’s landing page. If your child takes up a seat, you’ll need to purchase a ticket for them (this unfortunately does not mean bringing your child and having them run through the aisles, either.)
Do you serve alcohol?
We do! We have a full indoor and outdoor bar. We encourage ticket holders to show up an hour before the show to take full advantage of our outdoor patio area – enjoy a beverage and hang out with us!
What are your food options?
At this point in time, we do not offer any dinner options. We have small, assorted snacks available for purchase at the bar. You can bring food to enjoy in our outdoor garden before the show, but no outside food is allowed in the venue.
How does parking work?
Please park in our back lot, and enter through the Old Post Rd entrance. Our front seashell lot is reserved for drop offs and handicap parking only. In the event of a full lot, parking attendants will direct traffic to our designated overflow parking areas.
Do you have handicap seats?
We do! We have 4 handicap seats with companion seats available for purchase for every show. If you need additional accommodations, please give us a call before the show at 207-985-5552.
Can I bring chairs to a GA standing show?
You cannot. No camping, folding, or beach chairs of any kind are permitted inside our building per fire codes. For our GA shows, we will have our balcony seating and some assorted cocktail tables and chairs available, first come first serve. But for our GA seated and standing shows, once our seated section is sold out, that would account for all of our allowed chairs.
How many seats in your venue?
250 seats (for a seated show.) Our seats are removable, and we have a good mix of seated and standing shows.
What happens if a show is cancelled?
Tickets will automatically be refunded to the point of purchase.
What are your venue’s seating options?
For a seated show, we typically offer Premium and General seating. Premium covers the first five rows (A-E), our five cocktail tables in the back (10 seats total), and our three balcony boxes (10 seats in each box = 30 seats total.) General seating covers rows F – M. We also have ample patio seating in our garden bar (without a view of the stage.)
What’s your re-entry policy?
Re-entry is allowed. Our ushers have a list of all ticket holders, we just ask that you show your ID upon re-entry.
What’s your smoking policy?
We have a designated smoking area in our garden bar. NO SMOKING is allowed in our front seashell parking lot.
Can I purchase a gift card?
You can! Gift cards can be purchased here and are good to use, forever.
Do you rent out your venue for private events?
We do! Vinegar Hill is the perfect venue for weddings, corporate events, reunions, fundraisers – you name it! You can find all the information about rentals on our PRIVATE EVENTS tab.
I’m a band, can I play at your venue?
Maybe! Reach out to firstname.lastname@example.org with the details and we’ll let you know!